My Care Record


My Care Record is a programme of work to help make sure that health and care professionals  involved in your treatment and care can securely access up-to-date information about you to help them make the right choices about the care and medical attention you need. Our partners include GPs, hospitals, community services, social care, and Out of Hours GPs. The programme started in 2016 and building on progress made and the lessons learned, we are now introducing a new digital system which will make sharing easier and better. This system is already used widely including in Berkshire, Hampshire, and Cheshire. We already share records with our partner organisations but often via less secure and less efficient routes such as telephone and fax which often cause delays in your care.

We know from surveys and other feedback from the public that you want health and social care organisations to be better connected and share information, so people don’t have to keep repeating information or have delays in treatment. The My Care Record programme will mean that health and social care staff will have instant access to up-to-date information to support them in caring for you.

The benefits of My Care Record


We know people understand the importance of health and social care professionals having access to basic information about patients and the people they care for. This is especially important when care is urgent or required during evenings and weekends. The information in My Care Record will save time and could also be life-saving in some circumstances.

Without My Care Record people need to wait for information to be sent from GPs during surgery hours, which could cause delay in providing treatment, care or medication. Shared care records reduce risks to patients.

The benefits for you

My Care Record is intended to make your health and social care safer, quicker and more coordinated.

With access to more information, health and social care professionals will be able to make more informed decisions, meaning you should get the most appropriate treatment at the right time.

For example, if you call 999, the paramedics that arrive will have access to information about your allergies, and other crucial health information that will help them care for you, even if you are unable to communicate.

Hospital based staff will be able to access 24/7 previous diagnoses, problems, medications you are already on and any tests you have already undergone, along with relevant social care and mental health information.

If you need social care support it will allow professionals to make more informed judgements about the services you receive. This will speed up their decisions and allow quicker responses from them.

Sharing this crucial information will help health and social care staff to work more closely together, which should help reduce things like drug errors, and improve your experience across health and social care.

How My Care Record works


Only health and social care professionals with appropriate levels of access working across Thames Valley and who are directly involved in your care will be able to access My Care Record. This means that they will have access to the most up to date information.

Only authorised staff can log on to My Care Record. All access is logged so we can track precisely who has accessed the record and for what purpose.

To view the organisations who will able to access your information if they are involved in your care, please click here.

In order to comply with GDPR, all organisations are expected to explain how they handle your information, who they share it with and for what purpose in a document called a Privacy Notice.  These should be made available via their website and other means. The GP practice Privacy Notice can be viewed by clicking here.

Further information

We have put together a list of My Care Record FAQs to help you understand a bit more about My Care Record.

You can contact the Patient Advice and Liaison Service (PALS), Healthwatch Bucks, or your GP practice for more information.

Patient Advice and Liaison Service (PALS)

NHS South, Central and West Commissioning Support Unit (SCW CSU)

2nd Floor Albert House, Queen Victoria Road, High Wycombe, Buckinghamshire, HP11 1AG

Telephone 0800 328 5640 or email

Healthwatch Bucks or telephone 0845 260 6216 or 01844 348849.