AskFirst online health consultation tool

A range of different online health consultation tools which make it easier for you to get the help you need are now available in Buckinghamshire.

These online options include AskFirst

AskFirst was formerly AskNHS. It is free to download on any mobile device, or is available through practice websites. It provides a symptom checker, self-care advice, and it helps you to find local healthcare services and book GP appointments.

How does it work?

A virtual healthcare assistant called ‘Olivia’ will ask a series of questions to assess your symptoms in a clinically safe way.

Olivia will then recommend the most appropriate care for you.

This might be self-care advice via, a GP appointment, GP call back or you may be directed to get urgent or emergency care.

If you need to see a GP, the app can prioritise patients into the most appropriate appointment slots based on your needs. You can directly book an urgent or routine appointment without having to call the practice.

The AskFirst app is available to download free on both iOS and Android phones and smart devices, as well as practice websites.

You can also create an AskFirst account or log into one by clicking on the ‘widget’ (the small round image of Olivia) at the bottom right of this screen.

Watch the videos below for more information on AskFirst and how to use it.

An introduction to AskFirst


Getting Started with AskFirst (downloading and creating an account)

How to use AskFirst


Using AskFirst to request medication

Using the AskFirst symptom checker

Using AskFirst for general enquiries