Chiltern House Medical Centre

UPDATE – July 18, 2019:

Chiltern House Medical Practice – Holmer Green proposals

Further to the announcement that PCMS has been awarded the contract to provide primary care medical services to the patients registered at Chiltern House Medical Centre, they met with the Patient Participation Group last week (Thursday 11th July) to discuss proposals for Holmer Green.

PCMS are clear that they want to ensure they have a presence in Holmer Green as well as supporting residents to access the Temple End surgery in Wycombe. Whilst this will not be in the form of a traditional surgery, they are considering innovative alternatives that would mean Holmer Green is leading the way in finding new ways to meet the needs of patients living in villages.

Although PCMS will continue to provide services to patients, their new contract does not go live until 1 September, and so PCMS are continuing discussions with the PPG in relation to their proposals which are:

  • Introducing a transport champion to support patients to use the Hazlemere & Widmer End Good Neighbours Including Holmer Green Community Transport service and help with bookings.
  • Introducing Q Doctor – an online video doctor service providing secure and easy to use video GP consultations from your PC or smartphone. They are investigating how support sessions may be delivered to assist those less familiar with technology.
  • Having an elderly care nurse and/or paramedic available who can visit patients who are frail or have mobility issues. This service is already in place in PCMS’s Mandeville practice and is receiving very positive feedback.

Finally, PCMS are investigating how they can work with the Pharmacy to provide a consultation base for services like support and advice, blood tests, and vaccinations. This is in the early stages of discussion and is very much dependent on a number of factors, but we will keep you updated on progress.

 

UPDATE – July 8, 2019:

The provision of primary medical services at 

Chiltern House Medical Centre

NHS Buckinghamshire Clinical Commissioning Group is pleased to confirm that, following a successful procurement process, they have now awarded a contract to Primary Care Medical Solutions (PCMS) for the provision of primary care services to patients at Chiltern House Medical Centre (CHMC). PCMS are currently providing services at CHMC on an interim basis but their new contract will begin on 1 September.

Nicola Lester, Director of Transformation at Bucks CCG said: “Providing the best possible healthcare service to local communities is our priority.

“We have been working with the Patient Participation Group and the wider community to find out what services they would like from their GP practice and patients were involved in the procurement process. We have every confidence that PCMS will be able to provide a service that meets the needs of the local population, both in the High Wycombe and Holmer Green areas.

“Patients do not need to re-register or do anything differently they will be transferred seamlessly to the new provider on 1 September.”

PCMS Managing Director Phil Coates said: “We are delighted to have been awarded the contract for CHMC and have thoroughly enjoyed working with the team and patients over the past twelve months. We want to continue to develop CHMC and that will begin with a number of engagement events to ensure patients are given a say in how services are shaped to meet their needs. We look forward to providing safe, effective high quality care to the patients on a long-term basis.”

For more information about Primary Care Management Solutions, please visit: www.pcmsolutions.co.uk

 

UPDATE – December 11, 2018:

Chiltern House Medical Centre – the next steps

Over the last few months, NHS Buckinghamshire Clinical Commissioning Group has been asking for the views of patients, public and the staff at Chiltern House Medical Centre about the future of this practice of 7,000 patients based in High Wycombe.

The survey was available online, with paper copies sent to patients over 65. Further copies were available at the practice and local pharmacies. Meetings were held with the Patient Participation Group and staff at the practice, as well as with other practices in the area that cover High Wycombe and Holmer Green.

1,124 members of the public took part in a survey. As a result of the feedback from this and other engagement, the CCG has agreed that Option 3 – reprocurement – is taken forward. This means another service provider will be found to run the practice.

Nicola Lester, Director of Transformation at Bucks CCG said: “The majority of people who took part in the survey, and those we spoke to at meetings, said that they preferred the option of keeping the practice open by finding another service provider rather than dispersing the list (Option 3).

“This option means that we will now look for a suitable provider who can provide high quality care for the patients registered at Chiltern House Medical Centre.

“This option will require us to carry out further engagement with patients, staff and stakeholders to see what services they need Chiltern House Medical Centre to provide.

“We are aware that, since July 2018, patients at the practice have undergone a period of uncertainty and change and we would like to thank everyone involved for their patience and cooperation.

“We will continue to work with Chiltern House Medical Centre to ensure that services continue as normal while we carry out these next steps.”

The new provider of services is expected to be in place by late summer 2019. In the meantime, we will be publishing regular updates on our website and www.letstalkhealthbucks.nhs.uk

A report containing our recommendation that went to the CCG’s Primary Care Commissioning meeting on Thursday (6/12) can be viewed there. The results of the survey are also contained within the report.

Please click here to view  the Chiltern House Medical Centre Options Appraisal for further information.

You can view more detailed feedback and results from the survey by clicking here.

 

UPDATE – October 17, 2018:

If you are a patient at Chiltern House Medical Centre we need your views

If you are a patient registered at Chiltern House Medical Centre, High Wycombe, then we would like to hear your views on the future of the practice.

NHS Buckinghamshire Clinical Commissioning Group (CCG) is working with patients, the staff at the practice and NHS England to develop plans for Chiltern House Medical Centre.

Anyone registered at the practice can complete a survey here https://www.letstalkhealthbucks.nhs.uk/consult.ti/CMHC/consultationHome

Nicola Lester, Director of Transformation at the CCG, said: “We are keen to work with the patients at Chiltern House Medical Centre and use this opportunity to find out what patients would value and what the services could look like in the future.

“We are hoping that as a result of feedback we receive, we will be able to really shape services to suit the needs of patients who use the practice.”

In July of this year, the GP partnership which held the contract to provide primary care medical services at Chiltern House Medical Centre ended. An interim contract was then awarded to Primary Care Management Solutions, to maintain services for registered patients at the practice for up to 12 months. We would reassure patients that this period will allow time for full and thorough planning process to take place before any future changes may be made.

For more information about Chiltern House Medical Centre and to complete the survey, please visit www.letstalkhealthbucks.nhs.uk