Contact Us

NHS Buckinghamshire CCG

Please use the following telephone numbers when contacting teams or staff within the CCG, or within its functions some of which are run by other organisations on behalf of the CCG. Please note that the CCG does not hold ANY patient information so will be unable to assist a patient or member of the public with such a request.

If you would like any information on this website in another form or language, please contact us at

Next meeting of the Governing Body in public:

Archive of past CCG Governing Body papers:

The CCG’s Constitution specifies that the CCG Governing Body shall also hold an Annual General Meeting (AGM) that will be a meeting Governing Body in public once in each financial year provided that not more than 15 months has elapsed between the date of one AGM and the next.

Archive of past Annual General Meetings:

And links to

Annual Reports and Accounts

CCG Constitution

Strategies, Policies and Procedures

Patient Advice and Liaison Service

We welcome and value all compliments, suggestions, concerns and complaints and are committed to taking them into account when we consider changes and improvements to services.

This team receives enquires about local primary care practice registration and letters from members of parliament about local services.

Enquires or complaints about hospital or community services should be directed to the equivalent team for the organisations that provide them (locally this will be Buckinghamshire Healthcare NHS Trust, Oxford Health NHS Foundation Trust and South Central Ambulance Service NHS Trust)

CCG Function:

Telephone Number: 0800 328 5640

Email address:

Postal address: Executive Offices, Amersham Hospital, Whielden Street, Amersham, Bucks, HP7 0JD


Additional details:

  • Opening hours (excluding public holidays: Monday – Friday 8:30am – 4:30pm)
  • 24 hour message facility available
  • Language interpreting available on request

Complaints about primary care should be directed to NHS England

The NHS Choices website also provides details of local practices when searching by postcode

To give a compliment or make a comment

If you are pleased with the service you have received, or would like to give us some feedback on your experience, please contact us:

Patient Advice and Liaison Service (PALS) or The Complaints Service
NHS Buckinghamshire Clinical Commissioning Group
Executive Offices
Amersham Hospital
Whielden Street
Amersham Bucks

Tel: 0800 328 5640


Raising a Concern

As a patient, relative or carer, sometimes you may need to turn to someone for help. The PALS provides confidential advice and support to help you to resolve any concerns you may have.

The service aims to:

  • Listen to your concerns and feedback
  • Ensure that your feedback is used to improve the service you receive
  • Advise and support service users quickly and effectively
  • Provide information about local health services
Making a formal complaint

It is the policy of Buckinghamshire Clinical Commissioning Group (CCG) to  investigate all complaints about the CCG thoroughly and within an agreed local resolution process as follows:

Complaints should be made within 12 months from the date of the incident or from when the incident came to your notice.

We aim to:

  • Acknowledge your complaint within three working days
  • Agree an action plan with you
  • Send a full response within 25 working days
  • Keep you fully informed of our investigation if our response is delayed

We hope our response addresses your issues but if you are not satisfied we will offer a review of your case or a meeting to resolve any outstanding issues.

All complaints should be made in writing to:

Patient Advice and Liaison Service (PALS) or The Complaints Service
NHS Buckinghamshire Clinical Commissioning Group
Executive Offices
Amersham Hospital
Whielden Street
Amersham Bucks

Email address:

If you would like help in making a complaint please contact us or The Advocacy People for advice.



The CCG’s complaints, compliments and concerns Policy provides details on how we will deal with complaints and concerns raised by members of the public and patients in usual circumstances. For those individuals who already have an open complaint with the CCG, we will endeavour to complete the investigation as soon as possible, but if it requires any clinical investigation or information from third party NHS organisations then this will also be paused until further notice.

The Advocacy People

The Advocacy People provides free, confidential independent advice.
Tel: 0330 440 9000

PO Box 375, Hastings,

East Sussex, TN34 9HU

Parliamentary and Health Service Ombudsman

Write to:
Parliamentary and Health Service Ombudsman
13th Floor, Millbank Tower

Tel: 0345 015 4033

Complaints About Your Doctor (GP), Dentist, Pharmacist or Optician

You should contact the practice in the first instance as they will have their own complaints procedure and will aim to respond to your complaint within an agreed period.

Or you can contact:

NHS England
Tel: 0300 311 2233

Complaints About  providers of services commissioned by the CCG

In the first instance, please contact the provider directly as they will have their own complaints procedure and will aim to respond to your complaint within an agreed period. Alternatively you can contact our PALS and they will be able to assist you.

Services providers listed below:

Buckinghamshire Hospitals, Community Health Services, 111 and Out of Hours

Buckinghamshire Healthcare NHS Trust

Tel: 01296 831120

South Central Ambulance Service

Tel: 0300 123 9280

Oxford Health NHS Foundation Trust

Tel: 0800 328 7971

Frimley Health NHS Foundation Trust (Wexham Park Hospital only)

Tel: 0300 615 3365

Complaints that cannot be dealt with

Please note that the NHS complaints procedure cannot be used to deal with complaints about private medical treatment that you have paid for or events for which you are already taking legal action.

CCG policy for complaints is published here.

Continuing Healthcare / Fully Funded NHS nursing care

This is free care outside of hospital with ongoing health needs that is arranged and fully funded by the NHS, subject to meeting criteria.

This domiciliary care can be provided in any setting; at home or in a care home. If you do not qualify for NHS continuing health care you will still receive mainstream services free of charge, i.e. GP, District Nursing Services, Specialist therapy.

If NHS continuing healthcare is provided in a care home, it will cover the care home fees, including the cost of accommodation, personal care and healthcare costs. If NHS continuing care is provided in the home of the person, it will cover personal care and healthcare costs.

Funded Nursing Care (FNC) is slightly different in that it is based on fixed rates (and therefore may not meet all costs associated with a defined need), and is available only when residing in a registered nursing home. This may be available in circumstances of ineligibility for continuing healthcare.

Organisation which runs this function for the CCG:
Oxford Health NHS Foundation Trust

This team processes applications for fully funded care and eligibility assessments. Letters and correspondence from applicants, relatives and solicitors should be sent direct to this team.

Telephone Number: 01865 902861
Email address/postal address/website:

South Buckinghamshire Community Mental Health Hub, NHS Continuing Healthcare Department, 2nd Floor, Easton Street, High Wycombe, Bucks, HP11 1NH

Public Information Leaflet:

If you do not qualify for NHS continuing health care then you may have to pay for some or all of your care, although the NHS will still provide for your medical needs. You may have to take a local authority means test to decide how much you should pay towards your personal care and accommodation if you are in a care home.

Claims and redress:

This was published on 1st April 2015, the purpose of which is to detail the appropriate interest rate which should generally apply to NHS Continuing Healthcare redress and assist CCGs when settling claims for individuals arising from NHS Continuing Healthcare eligibility decisions or where an eligibility decision has been reached on a previously un-assessed period of care in respect of NHS Continuing Healthcare and the need for redress has been identified.

CCG Policy:

The CCG’s Equity and Choice Policy, which underpins the above service, is published here.

Freedom of Information and Subject Access Requests

Freedom of Information Requests
Requests for Medical Records (otherwise known as “Subject Access Requests”)

You can view here previous requests.

Organisation which runs this function for the CCG: South, Central and West Commissioning Support Unit

All requests must be in writing

Freedom of Information:

Subject Access Requests:

Postal address for both services: Omega House, 112 Southampton Road, Eastleigh, SO50 5PB

Coronavirus (COVID-19)


The Information Commissioner’s Office (ICO) recognises the unprecedented challenges all are facing during the coronavirus (COVID-19) pandemic, with their advice in relation to Freedom of Information requests: “Whilst we can’t extend statutory timescales, we will not be penalising public authorities for prioritising other areas or adapting their usual approach during this extraordinary period”. Therefore patients and the public are advised that, whilst the channels above are to be used as normal and the CCG shall endeavour to respond within the normal timescales, there may be occasions where we may be unable to do so. We thank you in advance for your understanding.

Individual Funding Requests

An individual funding request can be made by the clinician treating you if they believe that because your clinical circumstances are exceptional, you may receive benefit from a treatment or service that isn’t routinely offered by the NHS

Organisation which runs this function for the CCG:
NHS South, Central And West Commissioning Support Unit

Telephone: 0300 123 6268


Media or Journalist Enquiries

In office hours Email Journalist Enquiries Phone: 01296 382444

Outside of office hours Phone: 07825 430978

This is the number to contact a member of the communications team from 5.00pm – 9.00am, Monday to Friday and 24 hours at weekends and bank holidays if there is an emergency. This service is provided for the CCG by Buckinghamshire County Council


Post: County Hall, Walton Street, Aylesbury HP20 1UA


Any enquiries about outstanding CCG invoices should be directed to this team.

Organisation which runs this function for the CCG: South, Central and West Commissioning Support Unit

Telephone: 01494 552303


Post: Albert House, Queen Victoria Road, High Wycombe, Bucks HP11 1AG


Safeguarding contacts

The safeguarding designated professionals work within the quality team, providing support, advice and signposting for both children and adults as part of a collaborative, Multi-Agency approach e.g. Local Authority, Education, Police and Voluntary Sector. Working Hours are Monday-Friday 9.00am-5.00pm.

Telephone: 01296 587220 (CCG main number) / 01494 586710 (safeguarding team)


Post: NHS Buckinghamshire CCG, Study Centre, New County Offices, Walton Street, Aylesbury, Buckinghamshire, HP20 1UA

Children’s Safeguarding

Gilly Attree: Designated Nurse for Safeguarding Children and Looked After Children

Telephone: 07768023100


Adults Safeguarding

Paula Whittaker: Designated Nurse for Safeguarding Adults

Telephone: 07929863670


These professionals have a legal basis to receive Patient Identifiable Information (PID) and/or Patient Confidential Information (PCD) in relation to the following:

  • Court of Protection judgements/outcomes
  • Child Protection case judgements/outcomes
  • Deprivation of Liberty Safeguards (DoLS) judgements/outcomes
  • Safeguarding information and any other documents containing PID/PCD relating to safeguarding casework.
Accountable Officer and corporate services
  1. Urgent Care Team
  2. Commissioning Team
  3. Transformation Team
  4. Quality Team
  5. Primary Care Team (except for queries about primary care practice registration)

Telephone: 01296 587220


Post: NHS Buckinghamshire CCG, Study Centre, New County Offices, Walton Street, Aylesbury, Buckinghamshire, HP20 1UA

Members of the public, patients, general practices or solicitors are asked not to send individual patient information to this address. Any correspondence in relation to continuing healthcare should be posted to the address given above for the Continuing Healthcare Team or, if relating to Court of Protection judgements/outcomes, to the Safeguarding Team.

Caldicott Guardian

The CCG has an named individual  responsible for protecting the confidentiality of patient information. This person is called the Caldicott Guardian who oversees the arrangements for the use and sharing of patient information.

The Caldicott Guardian plays a key role in ensuring that the NHS, Councils with Social Services and Public Health responsibilities and Partner Organisations satisfy the highest practical standards for handling patient information.

Acting as the ‘conscience’ of the organisation, the Caldicott Guardian actively supports work to enable information sharing where it is appropriate to share and advises on options for lawful and ethical processing of information.

The contact details of our Caldicott Guardian are as follows:

Karen West, GP Clinical Director, Tel: 01296 587220

Data Protection Officer

The CCG has a Data Protection Officer (DPO) who is a designated person with responsibility for protection of personal data. The officer makes sure that the organisation follows the law and appropriate regulations.

The Data Protection Officer (DPO) is a mandatory appointment responsible for monitoring compliance with the GDPR and other data protection legislation, the organisations data protection policies, awareness-raising, training and audits.  The DPO acts as a contact point for the ICO, our employees and the public. They co-operate with the ICO and will consult on any other matter relevant to Data Protection.

It is also their role to:

  • Inform and advise the organisation and its employees about their obligations to comply with applicable data protection legislation;
  • Support and monitor compliance with applicable data protection legislation;
  • Be the first point of contact for individuals whose data is being processed.

Ideally this appointment is separate to the Caldicott Guardian, especially where the Caldicott Guardian role leads to the determination of purposes and means of processing. Information Governance Alliance guidance indicates is a conflict of interest, reflecting related EU Guidelines. This is true for the CCG, where the Caldicott Guardian role holder is also a GP Clinical Director for Integrated Care.

The CCG Data Protection Officer is not the Data Protection Officer for primary care practices. As with the role of Caldicott Guardian (above), practices are expected to have their own appointment. A CCG appointment could not cover primary care given practices independent contractor status, and the substantial limitations placed on CCGs by Caldicott 2 in terms of patient confidential information it is authorised to receive which do not apply to member practices.

One of the duties of the Data Protection Officer is to ensure compliance with the annual Data Security and Protection Toolkit published by NHS Digital. This includes a Data Flow Map (DFM) of all the CCG’s inbound and outbound data flows where fully identifiable or pseudonymised (e.g. NHS number only), together with an Information Asset Owners (IAO) register which lists all the CCG’s assets which hold information and which records assessed risks. See here for further details.

The contact details of our Data Protection Officer are as follows:

Lesley Corfield, Governance Manager | Oxfordshire Clinical Commissioning Group | Jubilee House | Oxford Business Park South | Cowley | Oxford | OX4 2LH | Tel: 01865 336795 x 9152 | Email:

Further information regarding the role of the DPO can be found at here

Asking a question of the Governing Body

Anyone may ask questions relating to the agenda in advance of the meeting.

Please ensure questions for a response at the meeting are submitted no less than 24 hours in advance. Questions about topics not included in the agenda are welcome and they will be answered, depending on the number, either in or outside of the meeting. Questions and answers will be published on this website

You can submit a question by email to (From 1 April 2021, Buckinghamshire CCG holds its meetings “in common” with Oxfordshire CCG and Berkshire West CCG. The latter operates the secretariat and therefore receives all questions)