Ease pressure on the NHS with the new Health Help Now web service

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Ease pressure on the NHS with the new Health Help Now web service

An innovative new service has been launched in Bucks to help people understand where to go for treatment.

Health Help Now is a free service for people in Bucks which they can download to their phone, laptop or tablet so they can get NHS advice about the best place to go for their health concerns.

People can use Health Help Now to check their symptoms and find the nearest place they can go for treatment. All pharmacies, dentists and GP surgeries in Bucks are listed, as well as A and E details and the Minor Injuries and Illness Unit.

The web service breaks down symptoms according to age groups including baby, child, teenager, adult and older adult.

Health Help Now is a free service for people in Bucks which they can download to their phone, laptop or tablet so they can get NHS advice about the best place to go for their health concerns.

People can use Health Help Now to check their symptoms and find the nearest place they can go for treatment.  All pharmacies, dentists and GP surgeries in Bucks are listed, as well as A and E details and the Minor Injuries and Illness Unit.

The app breaks down symptoms according to age groups including baby, child, teenager, adult and older adult.

The app has been developed by NHS Aylesbury Vale and NHS Chiltern Clinical Commissioning Groups to ensure people get the right treatment in the right place.

Dr Kevin Suddes, Aylesbury Vale CCG Executive Clinical Lead for Unscheduled Care, said: “Most people know that going to accident and emergency isn’t the right place for the vast majority of their health complaints, but are confused about what the right places are to go to and get help. Health Help Now will be able to point them in the right direction and help them understand a bit more about their treatment options”.

Dr Rebecca Mallard-Smith, Chiltern CCG Clinical Commissioning Director for Urgent Care, said: “We hope Health Help Now will save a lot of people a wasted trip to accident and emergency and help them get the right treatment in the right place more quickly. This should also help ease the pressure for our colleagues working in A and E”.

The information has been developed with the input of clinicians and includes advice about how people can treat themselves at home for minor illnesses and injuries.  After clicking on an age group, symptoms and location, people are given options for treatment with the most suitable listed first. It shows the nearest services and is time sensitive so details whether services are open or closed and provides a map of their location.  Health Help Now also includes details of which pharmacies are open over the Easter break.

The web app is available via www.healthhelpnow-nhs.net and can be saved to your phone, tablet or computer. Anyone who doesn’t have internet access should phone NHS 111 for instant advice, 24 hours a day.