Monthly Archives: January 2019

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Ask NHS app goes live in Buckinghamshire

The new app, Ask NHS, has now launched in our area. It is free to download on any mobile device and provides patients with a symptom checker, self-care advice and access to book the most appropriate GP appointment.

Using the app can help patients take more control of their health.  A virtual healthcare assistant, Olivia, asks a series of questions to assess a patient’s symptoms in a clinically safe way. Olivia will then recommend the most appropriate care for them.  This might be self-care advice via www.nhs.uk, a GP appointment, GP call back or direct them to urgent or emergency care.

For patients who need to see a GP, the app can prioritise patients into the most appropriate appointment slots based on their needs. Patients can directly book an urgent or routine appointment without having to call the practice.

The first practice to go-live with the app is the Swan Practice in Buckingham.  Fiona Walker, practice operations manager, is a great fan.  “We recognise our major challenge is handling the increase in demand.  Ask NHS does a great evaluation of the patient’s needs; do they need to see a doctor?  If they do, then they’ll be offered an appointment but, if they don’t, they’ll be directed elsewhere.”

Since mid-December the practice has had over 480 patients download and register on the app and over 20 patients have booked appointments.  “The GPs like Ask NHS as they’ve already got a detailed history of the patient they’re seeing from the app’s triage process.  They know that the patient is with them because they really needed an appointment.”

More practices will be live with Ask NHS over the coming weeks and months, providing Buckinghamshire residents with easy to access, secure and confidential healthcare support.

The Ask NHS app is available on both iOS and Android phones and smart devices. It’s free to download from the App Store (Apple devices) or Google Play (Android devices). Patients will receive an invitation from their practice to download the App once the practice is live with Ask NHS.

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Dignity in Care Awards 2019 – nominate an unsung hero

If you could publicly thank someone for the support they provided to you or a loved one who would that be…?

Buckinghamshire County Council is launching its 6th annual Dignity In Care Awards, searching for the best of the best in the county to say a great big thank you.

With thousands of people being cared for in Bucks by family, friends or professional health and wellbeing teams, there are sometimes those who go above and beyond.

Your task is simply to nominate and tell us what makes them special:

Nominate here

There are 8 different categories with an overall winner chosen from all entries:

  • Putting People First
  • Innovation Award
  • Learning
  • Community Engagement
  • Collaboration
  • Fulfilling Lives
  • Best Team
  • Most Improved Service

Last year’s award winners and shortlisted nominees produced some emotional moments which you can watch and read more about here – these really showcase the many ways in which these carer heroes provide the very highest level of dignity and respect to those most in need.