The Care Quality Commission has this month awarded an ‘outstanding’ rating to John Hampden Surgery in Prestwood, Buckinghamshire, following an inspection on 27 January 2016.
The practice, which looks after more than 3,300 patients, is awarded an outstanding rating for the care and treatment of families, children and young people and of people whose circumstances may make them vulnerable. They are also rated as outstanding for caring. Because of both of these ratings, the practice – a member of NHS Chiltern Clinical Commissioning Group – is rated as outstanding overall.
Commenting on the rating, Jan Fowler, Nursing Director for NHS England, South (South Central) said: “These CQC inspections ensure that every patient receives consistently high quality care and the John Hampden Surgery has been recognised for the outstanding service they give to their patients.
“The practice was found to have a clear vision with quality and safety as the top priority and their strategy to deliver this was regularly reviewed with staff. Outcomes for patients were found to be consistently good with staff supporting patients using a targeted and proactive approach to health promotion.
“This outstanding rating is a great achievement for staff at John Hampden Surgery.”
Dr Annet Gamell, Chief Clinical Officer, Chiltern CCG, said: “Ensuring the quality of primary care services is crucial for us as a Clinical Commissioning Group and I am really pleased that John Hampden Surgery is rated as outstanding with the CQC. Through their hard work and dedication, the practice has received just recognition about the standard of care they deliver. We will continue to support the practice going forward.”
Dr Rebecca Mallard Smith, Senior Partner and GP at John Hampden Surgery said: “We are very pleased to receive this outstanding rating from CQC and would like to thank our staff and patients for their continued help and support. It is really heartening to see the work we have done in areas such as improving support for carers and becoming dementia friendly being recognised in this way. We are committed to ensuring the primary care service we provide is of the best possible quality and will continue to work hard for the benefit of our patients.”
The CQC particularly highlighted the following areas of outstanding practice at John Hampden Surgery:
- Practice awarded ‘dementia friendly’ status in February 2015. The practice identified dementia patients early, supported them to access good quality care, improve their quality of life and prolong independent living. The actions put in place to support patients were various and included a named dementia nurse for personalised care planning.
- The practice recognised that carers’ health often takes second place or is neglected and offers carers’ clinics on Fridays; proactively contacting carers to offer an appointment.
- The practice supports patients to live healthier lives using a targeted and proactive approach to health promotion and prevention of ill health.
- The practice became a Safe Place Scheme Member in partnership with Buckinghamshire County Council. This scheme provides reassurance to vulnerable people and their families and carers, so that they have a means to alert someone of any potential risk or emergency if they are out alone.